Our goal is always to have satisfied customers, and help you whenever we can. Here are the answers to the questions we get the most about shipping and returns.
On products we have in stock we do our best to ship as soon as possible, usually the next day. Many of our products are fabricated at the time of order. These take a little more time, as they are not on the shelf waiting, and often are made custom for you. Usually we say to allow an extra 3-5 business days before shipping, but depending on the product it can sometimes be longer or shorter. Some products that we sell from other companies are also shipped direct from the manufacturers, which may take a little more time as well. If you have a question on lead times for a particular item, feel free to contact us.
On occasion we reserve the right to change the method of delivery to get you your order in the most efficient way possible. Depending on the product, sometimes one shipping service is better or faster than another. You will not be charged extra if we make any shipping changes. If you need a specific carrier please select that carrier at checkout and let us know in the order comments or via our contact form.
We do our best to package everything as securely as possible, but on occasion shipping companies still manage to damage things. If you receive a package that is clearly damaged we advise you to not accept it from the shipper. If they leave it when you're not present please take pictures and notify us of the damage immediately. We insure all of our packages, but generally the claims will be denied automatically if you accept a damaged package and do not report it in a timely matter. We will not be responsible for shipping damage that is not immediately reported.
We always strive to make sure that our customers get what they need, when they need it. Sometimes things happen and returns need to be made though. If we have made a mistake, let us know and we will take care of it as best we can. If you simply wish to return a product please contact us within 30 days or recieving your order. We simply ask that it be in new, uninstalled, resellable condition and in whatever packaging it may have come in. We do not refund shipping unless either we made a mistake, or the item has not been shipped. Custom parts may not be returned.
PayPal Refund Notice:
Paypal has recently changed their refund policy. As you probably know all credit card processors charge merchants a percentage for each transaction. For StinkyFab Racing PayPal has been that processor for many years. In the past when a refund was issued PayPal also refunded their fee percentage as well. Recently PayPal has changed their policy and decided that they will no longer refund their fees. This means that if a customer purchases a product then returns it, and the retailer issues a full refund to the customer they are actually refunding more than they received. For example if a customer pays $100 for a product, after PayPal takes their fees the seller may only get $95. With this new policy if the customer returns an item PayPal keeps the $5 fee, and the seller would refund the entire $100 even though they only got $95 originally.
We do not agree with this practice and fee that it is an unfair policy, but unfortunately PayPal essentially just says take it or leave it. We are currently in the process of finding a new processor so that we can leave it. Until then however we will be forced to modify our refund policy.
Beginning November 1, 2019 all refunds shall incur a 5% charge simply to cover this PayPal fee. We hate doing it, and have never charged restocking fees in the past, but in this case unfortunately it's not a charge for putting things back on the shelf, it's money that is being taken from both of us by PayPal.
All StinkyFab Inc. (SFR) manufactured product is covered by a Lifetime Replacement Warranty against manufacturing or material defects. Due to the intended use of our product, our warranty does not cover product damaged sustained from offroad abuse or accidents. Hardware, wear items (bushings, bearings etc.) and components not made by SFR are not covered unless they have their own manufacturer warranty.
Some of our products (steering kits for example) contain components manufactured by other companies. These components are covered by their own separate warranties, and are subject to the terms set forth by those manufacturers. For example the MOOG tie rod ends used in some of our steering kits would be covered by the MOOG lifetime warranty and subject to its terms and conditions.
All returns to SFR require an RMA (Return Merchandise Authorization) number and must be pre-approved by SFR. Any package without an RMA number will be returned to sender, at sender's expense. Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product. This warranty is limited to the SFR product covered and does not cover any other component or item regardless of failure.
If you have any other specific warranty questions please feel free to call or email through our contact form.