Shipping

SFR is a mail order business. We do not have a retail storefront for in person sales. As such, all orders are shipped to the customer. We are not able to do in-person sales or pickups.

Lead Times:

Generally speaking, we do not sell things we do not have in stock. In most cases, if you can add the product to your cart, it is on the shelf. On products we have in stock we do our best to ship as soon as possible, usually the next day. We ship orders Monday - Friday, and in stock items can often ship the same day if the order is received before noon, however this is not guaranteed. Some of our products are fabricated at the time of order. These take a little more time, as they are not on the shelf waiting, and often are made custom for you. Usually we say to allow an extra 3-5 business days before shipping on all products, but depending on the product it can sometimes be longer or shorter. Some products that we sell from other companies are also shipped direct from the manufacturers, which may take a little more time as well. If you have a question on lead times for a particular item, feel free to contact us.

Shipping Methods:

We offer shipping via either UPS Ground and USPS Priority mail. These are both comparable ground delivery services and take roughly the same amount of time. We do not offer expedited shipping. On occasion we reserve the right to change the method of delivery to get you your order in the most efficient way possible. Depending on the product, sometimes one shipping service is better or faster than another. You will not be charged extra if we make any shipping changes. If you need a specific carrier please select that carrier at checkout and let us know in the order comments or via our contact form. We do not control shipping services, and they no longer make delivery promises, as such we cannot guarantee shipping times. As a reminder, the shipping service you choose at checkout may or may not be used. If you do not contact us at the time of order, we will choose the shipping method that works best for your particular package.

We do not offer any form of expedited shipping. Please allow adequate time between ordering and your next trip.

 

International Shipping:

At this time we do not offer international shipping. There are some 3rd party freight forwarding / export services available to handle shipments outside of the US. We do not work directly with any of them, but are happy to ship to any address within the US. 

Please note, the order confirmation email that is sent automatically after placing your order is the only invoice available. If your shipper requires an invoice, that is the document you'll want to give them. 

 

Shipping Damage:

We do our best to package everything as securely as possible, but on occasion shipping companies still manage to damage things. If you receive a package that is clearly damaged we advise you to not accept it from the shipper. If they leave it when you're not present please take pictures and notify us of the damage immediately. We will not be responsible for shipping damage or missing items that are not immediately reported. You should also inventory your package immediately to make sure everything is there. We want to make sure you get everything you ordered, but need to know right away if something has gone missing. Claims for shipping damage or missing items MUST be made within 10 days of delivery.

 

Protect your shipment with our SHIPPING PROTECTION

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel for a small fee and we’ll offer you a refund or replacement right away should issues arise.

What we define as LOST:

  • Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 7 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up a bit later or it may be at your neighbors.

  • Your tracking has not updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network, natural disaster or similar delays with shipping carriers.

What we define as DAMAGED:

  • Items arrive damaged in transit - dented, smashed, etc.
  • Some of your order is missing due to the shipment opening in transit

Please contact us at stinkyfabracing@gmail.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

What we do not cover:

  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit
  • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
  • Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

SUBMIT YOUR CLAIM:

Simply email us at stinkyfabracing@gmail.com and include the following:

  • Order # (enter order number)
  • Description of the issue
  • Optionally, a photo of any damage would be a great help in speeding up your claim

A member of our customer service team will assist you ASAP. Our goal is a get your order replaced or refunded as quick as we can.

We will continue to track lost shipments and should it be delivered to you, we request it be sent back to us, just email us and we will send you a prepaid shipping label.

By selecting Shipping Protection, you agree to these terms.

You didn't purchase Shipping Protection?

We will still work with you, all domestic shipments from StinkyFab Racing do ship out with some level of insurance, but this is a long slow process that has no guarantees of payout and the payout may be limited. We have seen this take 6-8 weeks and is at the discretion of the courier. It is frustrating at best. We highly recommend adding Shipping Protection to your orders to avoid this.