SFR is a mail order business. We do not have a retail storefront for in person sales. As such, all orders are shipped to the customer. We are not able to do in-person sales or pickups.
Generally speaking, we do not sell things we do not have in stock. In most cases, if you can add the product to your cart, it is on the shelf. On products we have in stock we do our best to ship as soon as possible, usually the next day. We ship orders Monday - Friday, and in stock items can often ship the same day if the order is received before noon, however this is not guaranteed. Some of our products are fabricated at the time of order. These take a little more time, as they are not on the shelf waiting, and often are made custom for you. Usually we say to allow an extra 3-5 business days before shipping on all products, but depending on the product it can sometimes be longer or shorter. Some products that we sell from other companies are also shipped direct from the manufacturers, which may take a little more time as well. If you have a question on lead times for a particular item, feel free to contact us.
We offer shipping via either UPS Ground and USPS Priority mail. These are both comparable ground delivery services and take roughly the same amount of time. We do not offer expedited shipping. On occasion we reserve the right to change the method of delivery to get you your order in the most efficient way possible. Depending on the product, sometimes one shipping service is better or faster than another. You will not be charged extra if we make any shipping changes. If you need a specific carrier please select that carrier at checkout and let us know in the order comments or via our contact form. We do not control shipping services, and they no longer make delivery promises, as such we cannot guarantee shipping times. As a reminder, the shipping service you choose at checkout may or may not be used. If you do not contact us at the time of order, we will choose the shipping method that works best for your particular package.
We do not offer any form of expedited shipping. Please allow adequate time between ordering and your next trip.
At this time we do not offer international shipping. There are some 3rd party freight forwarding / export services available to handle shipments outside of the US. We do not work directly with any of them, but are happy to ship to any address within the US.
Please note, the order confirmation email that is sent automatically after placing your order is the only invoice available. If your shipper requires an invoice, that is the document you'll want to give them.
We do our best to package everything as securely as possible, but on occasion shipping companies still manage to damage things. If you receive a package that is clearly damaged we advise you to not accept it from the shipper. If they leave it when you're not present please take pictures and notify us of the damage immediately. We insure all of our packages, but generally the claims will be denied automatically if you accept a damaged package and do not report it in a timely matter. We will not be responsible for shipping damage or missing items that are not immediately reported. You should also inventory your package immediately to make sure everything is there. We want to make sure you get everything you ordered, but need to know right away if something has gone missing. Claims for shipping damage or missing items MUST be made within 10 days of delivery.