Returns & Warranty
Our goal is always to have satisfied customers, and help you whenever we can. Here are the answers to the questions we get the most about warranty and returns.
We always strive to make sure that our customers get what they need, when they need it. Sometimes things happen and returns need to be made though. If we have made a mistake, let us know and we will take care of it as best we can. If you simply wish to return a product please contact us within 30 days or receiving your order. We simply ask that it be in new, uninstalled, resellable condition and in whatever packaging it may have come in. We do not provide return shipping or refund shipping unless either we made a mistake, or the item has not yet been shipped. Custom parts may not be returned.
To return an item first notify us via email or the contact page here. All returns to SFR require an RMA (Return Merchandise Authorization) number and must be pre-approved by SFR. Any package without an RMA number will be returned to sender, at sender's expense. Once you've contacted us please securely package your return, along with a note including your original order number, RMA and contact information, and send to the return address on your original shipment.
For most items we do not charge any restocking fees. However on a few of our larger, heavier items such as bumpers and rock sliders we offer "free shipping". Shipping is not free to us, nor is it cheap, and that cost is actually built into the item price. On these items we reserve the right to charge a 15% restocking fee if the order has already shipped. This is purely to cover the actual cost of shipping these items.
All StinkyFab Inc. (SFR) manufactured product is covered by a Lifetime Replacement Warranty against manufacturing or material defects. Due to the intended use of our product, our warranty does not cover product damaged sustained from off-road abuse, accidents or improper installation. Hardware, wear items (bushings, bearings etc.) and components not made by SFR are not covered unless they have their own manufacturer warranty.
Some of our products (steering kits for example) contain components manufactured by other companies. These components are covered by their own separate warranties, and are subject to the terms set forth by those manufacturers. For example the tie rod ends used in some of our steering kits would be covered by the manufacturers warranty and subject to its terms and conditions.
All returns to SFR require an RMA (Return Merchandise Authorization) number and must be pre-approved by SFR. Any package without an RMA number will be returned to sender, at sender's expense. Upon our receipt of the damaged product it will be inspected then replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product. This warranty is limited to the SFR product covered and does not cover any other component or item regardless of failure.
If you have any other specific warranty questions please feel free to call or email through our contact form.