Shipping & Returns
Our goal is always to have satisfied customers, and help you whenever we can. Here are the answers to the questions we get the most about shipping and returns.
SFR is a mail order business. We do not have a retail storefront for in person sales. As such, all orders are shipped to the customer.
Generally speaking, we do not sell things we do not have in stock. In most cases, if you can add the product to your cart, it is on the shelf. On products we have in stock we do our best to ship as soon as possible, usually the next day. We ship orders Monday - Friday, and in stock items can often ship the same day if the order is received before noon, however this is not guaranteed. Some of our products are fabricated at the time of order. These take a little more time, as they are not on the shelf waiting, and often are made custom for you. Usually we say to allow an extra 3-5 business days before shipping on all products, but depending on the product it can sometimes be longer or shorter. Some products that we sell from other companies are also shipped direct from the manufacturers, which may take a little more time as well. If you have a question on lead times for a particular item, feel free to contact us.
We offer shipping via either UPS Ground and USPS Priority mail. These are both comparable ground delivery services and take roughly the same amount of time. We do not offer expedited shipping. On occasion we reserve the right to change the method of delivery to get you your order in the most efficient way possible. Depending on the product, sometimes one shipping service is better or faster than another. You will not be charged extra if we make any shipping changes. If you need a specific carrier please select that carrier at checkout and let us know in the order comments or via our contact form. We do not control shipping services, and they no longer make delivery promises, as such we cannot guarantee shipping times. As a reminder, the shipping service you choose at checkout may or may not be used. If you do not contact us at the time of order, we will choose the shipping method that works best for your particular package.
We do our best to package everything as securely as possible, but on occasion shipping companies still manage to damage things. If you receive a package that is clearly damaged we advise you to not accept it from the shipper. If they leave it when you're not present please take pictures and notify us of the damage immediately. We insure all of our packages, but generally the claims will be denied automatically if you accept a damaged package and do not report it in a timely matter. We will not be responsible for shipping damage or missing items that are not immediately reported. You should also inventory your package immediately to make sure everything is there. We want to make sure you get everything you ordered, but need to know right away if something has gone missing. Claims for shipping damage or missing items MUST be made within 10 days of delivery.
We always strive to make sure that our customers get what they need, when they need it. Sometimes things happen and returns need to be made though. If we have made a mistake, let us know and we will take care of it as best we can. If you simply wish to return a product please contact us within 30 days or receiving your order. We simply ask that it be in new, uninstalled, resellable condition and in whatever packaging it may have come in. We do not refund shipping unless either we made a mistake, or the item has not yet been shipped. Custom parts may not be returned.
Please contact us for instructions on how and where to return items.
All StinkyFab Inc. (SFR) manufactured product is covered by a Lifetime Replacement Warranty against manufacturing or material defects. Due to the intended use of our product, our warranty does not cover product damaged sustained from off-road abuse or accidents. Hardware, wear items (bushings, bearings etc.) and components not made by SFR are not covered unless they have their own manufacturer warranty.
Some of our products (steering kits for example) contain components manufactured by other companies. These components are covered by their own separate warranties, and are subject to the terms set forth by those manufacturers. For example the MOOG tie rod ends used in some of our steering kits would be covered by the MOOG lifetime warranty and subject to its terms and conditions.
All returns to SFR require an RMA (Return Merchandise Authorization) number and must be pre-approved by SFR. Any package without an RMA number will be returned to sender, at sender's expense. Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product. This warranty is limited to the SFR product covered and does not cover any other component or item regardless of failure.
If you have any other specific warranty questions please feel free to call or email through our contact form.